Privacy Policy

1. Introduction

Welcome to Dusk Pillar ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dusk-pillar.com and use our London history education services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, course preferences
• Educational Information: Course enrollment, progress, certifications
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Communication: Messages you send us, survey responses, feedback

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, time spent on site, clicks, referral sources
• Cookies: Small data files stored on your device (see our Cookie Policy for details)

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Provide our London history courses and educational content
• Account Management: Create and manage your account, process enrollments
• Communication: Send course updates, newsletters, and respond to inquiries
• Payment Processing: Handle billing and payment transactions
• Website Improvement: Analyze usage patterns to enhance user experience
• Legal Compliance: Meet legal obligations and protect our rights
• Marketing: Send promotional materials (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email delivery services
• Website hosting and maintenance
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations
• Protection of our rights and safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data transmission is protected using SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular backups
• Regular Updates: Security measures are regularly reviewed and updated

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal information
• Receive your data in a portable format

7.2 Correction and Updates

• Correct inaccurate personal information
• Update your account information

7.3 Deletion

• Request deletion of your personal information
• Close your account

7.4 Opt-Out

• Unsubscribe from marketing communications
• Opt out of data processing for marketing purposes

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice on our homepage

Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of England and Wales. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of England and Wales.